So, while at lunch today, actually when I was just leaving home, I noticed the power went out. No big deal, I thought. It happens. So back to work I went. As I was driving back to the office, I made the realization that my neighbor’s A/C unit was running, which meant the power outage was localized. Odd, I thought…
So, I called the apartment complex, and talked to them. I asked that they send someone over to check the main breaker, et cetera. I get a call back stating that my breakers are fine, but there’s a red tag on my electric meter. “What does that mean?” I asked. “It means you were cut off…”
Uhm… Oooohh kaaay….
So, I begin to rack my brain… Was it, like, two months ago that I paid my bill last or something? Of course, I assumed, that the error was mine. Indeed, I had erred, but my error was not in my accounts payable, but in assuming that I had erred.
A review of my account online showed that I DID have a past due balance of $0.09, and that my electric bill is due in two days. Very well. I was a little behind the power curve. I refused to believe that I was cut off for a past due balance of $0.09… So, I called them, not quite sure how I was off by $0.09. It was less than 30 days past due anyway. And it was less than a friggin dime!
So, I call, hold, select options, et cetera, until I get a live body. I told them that it appears that I had been cut off. I asked if I had been cut off somehow for a $0.09 past due balance that was less than 30 days old. They pulled up my account and looked. Indeed, I was 28 days past due on $0.09, but they showed no disconnect order. “Would you like to take care of your past due balance today sir?” I grinned. “Sure, I’ll put it on my visa.” I hope that they pay a per-transaction fee in excess of $0.09. I digress. I wanted to know why I had been cut off. They had no answer because, in fact, they didn’t show an order to cut me off. “We wouldn’t cut off for that small a balance, sir…”
After a bunch of screwing around, they insisted that my power hadn’t been cut off, that there was an electrical problem. I explained that there was a red tag on my meter, which confused them. Why would there be a red tag if I hadn’t been cut off? EXACTLY!
So, after one thing and another, calling reiant, center point, reliant, center point, reliant, center point, et cetera, it was determined by center point that I needed to have reliant issue a reconnect order. Reliant didn’t want to do it because I wasn’t disconnected. I finally got some supervisor type person to force the system to take the order. Then I was informed that I would be connected by 11:59 PM tomorrow evening. To which I responded: WTF?!?! Why do I have to wait that long to get my power back on when it wasn’t supposed to be shut off in the first place?
“That’s just the policy, sir, I’m sure it won’t take that long.”
Yeah. Right… So, I waited a few hours, called Center Point, and they hadn’t received the work order. Reliant. Center Point. Reliant again. Center Point again. Center Point informed me that work orders they receive after 2:00 p.m. are not likely to be filled the same day. Great. So, reliant is telling me they have submitted the work order, center point is telling me they haven’t received it, that it can take several hours.
Back and forth, back and forth, ice cream melting, cat panting, me taking my xanax (not yet, but probably soon)…
Anyone know much about poping open a meter to reconnect manually? I would think that it wouldn’t quite be theft of service, as nobody can show intent to defraud or not pay. I mean… I gave those morons nine cents just today! I guess I should call the D.A. or something, ask them.
I think I’m going to pay next month’s bill $1.00 at a time. Just to rack up their transaction fees. They probably don’t pay any though, so it’s probably not really worth it…
In the end, I realized that there really are only two options. 1) Sit back and wait/sweat/spend the night at the office, or 2) go find their call center and go postal. Having the respect for the law that I do, I guess I’m going to be sweating tonight.
*sigh*